Privacy Policy

Privacy Policy

Last updated: July 2026

1. Who We Are

WashNGlow is a professional hand car wash and detailing business operating across two locations in Mornington and Frankston, Victoria, Australia. Our website is washnglow.com.au.

2. What Information We Collect

We collect personal information only when you voluntarily provide it through our contact form. This may include:

Full name

Phone number

Email address

Your selected location and service of interest

Any message you choose to include

We do not collect any personal information automatically through the website beyond standard website analytics.

3. How We Use Your Information

We use the information you provide to:

Respond to your enquiry

Contact you regarding your booking or service request

Communicate with you about your vehicle and the services you have requested

We may from time to time send you service-related SMS communications. You can opt out of these at any time by replying STOP.

4. How We Store Your Information

Your information is stored securely within our customer relationship management system. We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.

We do not sell, trade, or share your personal information with third parties for marketing purposes.

5. Google Analytics

Our website uses Google Analytics to collect anonymous data about how visitors use our site. This includes information such as pages visited, time spent on the site, and general location data. This information is aggregated and does not identify you personally.

You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on available at tools.google.com/dlpage/gaoptout.

6. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the website.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you

Request correction of any inaccurate information

Request that we delete your information

To exercise any of these rights, please contact us at [email protected].

8. Third Party Links

Our website may contain links to third party websites including Google Maps. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

WashNGlow
Email: [email protected]
Phone Mornington: 03 5902 6004
Phone Frankston: 03 7035 2660
Website: washnglow.com.au